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Terms & Conditions

The Naturally Safe Cosmetics website (“the website”) is owned and operated by Naturally Safe Cosmetics (Australia) Pty Ltd (“Naturally Safe Cosmetics”). By visiting and using the website, including the purchase of goods from our online store, you agree to be bound by the following terms and conditions:

Copyright

All text, graphics and photos published on the website are copyrighted and may not be used, reproduced or displayed without the written consent of Naturally Safe Cosmetics.

Pricing

All product prices are in Australian Dollars. New Zealand customers may view prices in New Zealand currency. Sale and discount prices are only available while stocks last – no rainchecks.

Accuracy

Product information and descriptions appearing on the website are based on the manufacturers' published information. This information is subject to change and whilst every effort is made to ensure that the information provided is accurate and up-to-date, we cannot guarantee its accuracy or completeness.

Product Images

Product images displayed on the website are intended as a guide only. Product manufacturers may change or update their product packaging at any time. We strive to keep our product images up-to-date, but there may be occasions where the product image displayed on the website does not match the look of the product shipped to the customer but it is still the same product. Samples may be packaged in either small sample jars or sachets.

Be aware also that there are often variations in the way colours are displayed on individual computer monitors, mobile phone screens, iPads and other mobile devices. The colours shown on the website are intended as a guide only.

Product Ingredients & Allergies

The product ingredients listed on the website are accurate and up-to-date to the best of our knowledge. However, ingredients are subject to change by the manufacturer without notice and we recommend you always check the packaging before using a product.

A patch test is always recommended before you use any new product, especially if you have allergies or sensitive skin. Please be aware that numerous products sold in our online store contain nut oils, essential oils and other ingredients which may cause a reaction in people with sensitive skin although, of course, allergies can occur anywhere, anytime and to anyone. If you do have allergies or sensitive skin, it is recommended that you check the label for listed ingredients before you use any product. Naturally Safe Cosmetics cannot not be held responsible for any loss or damages incurred due to an allergic reaction or as the result of any other unforeseen occurrence. We regret that we cannot offer a refund/exchange due to allergic reaction to any product/s. 

Product Use

Please read and follow product use instructions carefully. Products should only used for the purpose for which they are intended and in the recommended manner.

Expiry & Best Before Dates

Naturally Safe Cosmetics may discount or place items on sale that are nearing their expiry, use by or best before date. This will be clearly stated in both the product name and product description and the date specified. For items where the 'best before' date has passed, customers should be aware that although these items can still be used, they may lose some of their effectiveness.

Out of Stock Items

If a product you are interested in is listed as "out of stock", please contact us by phone or email and we can advise you when that item is expected to be back in stock. Our contact details can be found at the top of our web page.

Stock Quantities

At Naturally Safe Cosmetics, we prefer to keep our products as fresh as possible. We normally order stock in smaller quantities but more frequently. If you find you are unable to order the exact number of items you would like for a particular product, please contact us by phone or email and we will be more than happy to order in the extra stock for you. You'll find our contact details at the top of this web page.

Discount Coupons & Coupon Codes

Any discounts offered by way of coupon code can only be applied by the customer entering the coupon code in the discount coupon box at checkout. Only one coupon may be used per used per order - coupons cannot be combined. Coupons cannot be combined with free product offers, e.g. buy x and get y free, gift with purchase offers, etc. Naturally Safe Cosmetics cannot apply a discount coupon once the purchase has been completed.

Gift Certificates

Gift Certificates are not refundable, non-transferable and not redeemable for cash. If your order exceeds the value of the Gift Certificate, the balance must be paid by credit/debit card, PayPal or bank transfer.

Gift Certificates cannot be used after their expiry date.

Order Cancellation

An order cannot be cancelled once it has been shipped.

Receipt of Goods

Our current eParcel shipping agreement with Australia Post requires signature on delivery unless you give authority for the parcel to be left at your premises. If you are not usually at home during the day to take delivery of your parcel, we recommend you either give an Authority to Leave (in the comments box at checkout) or make other arrangements for delivery, e.g. have your parcel delivered to your place of work or to a post office parcel locker. Parcels returned to Naturally Safe Cosmetics undelivered will only be re-shipped to the customer at the customer's expense.

Naturally Safe Cosmetics accepts no responsibility for orders that are left at your premises by Australia Post with or without Authority to Leave.

Risk of Loss or Damage

Once custody of products has passed from Naturally Safe Cosmetics to Australia Post for delivery, all risk of loss or damage passes to the customer.

Age of Use

In order to purchase from the website, a customer must be the legal age of majority as stated by the law of the jurisdiction in which the customer resides.

General Advice Disclaimer

At Naturally Safe Cosmetics, we are not health professionals but we are passionate about everything natural when it comes to your personal grooming and beauty regime. Any information, advice or comments provided on the website, in blogs, in email newsletters, on social media or in direct response to phone or email enquiries, is the personal opinion of Naturally Safe Cosmetics and is of a general and educational nature only. It is not intended to replace professional advice, whether medical or legal. If you have any specific concerns regarding your health or diet, we recommend you consult your medical practitioner. If you are pregnant or have known allergies, you should consult your medical practitioner before using any of the products sold on the website.

Right of Refusal

Naturally Safe Cosmetics reserves the right to request further information from customers or refuse any orders it deems potentially harmful to its business. This includes, but is not limited to, the purchase of unreasonably large quantities of stock items, the use of an overseas email address or IP address to place an order, or payment with an overseas issued credit card.

Termination of Access

Naturally Safe Cosmetics may terminate access to the website at any time without notice, explanation or justification.

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