Naturally Safe Cosmetics uses Australia Post to ship your parcels.
Flat Rate Shipping & Handling Fees (based on order value):
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NOTE:
The $99 free shipping threshold applies to the products subtotal only and does not include shipping charges. If your order subtotal drops below $99 after a discount is applied, then shipping charges will be added.
EXPRESS SHIPPING
- Maximum 3kg weight (packed) limit for Express Post – if you pay for Express Post and your order exceeds 3kg, it will be sent via Standard Post and a refund for the difference between Express charges paid and Standard charges payable (if any) will be given
- Express Shipping dates not guaranteed - while Express Post items are given priority, Australia Post DOES NOT guarantee next day delivery or delivery by a specific date with its eParcel Express Post service - there will be no refund of shipping charges if Australia Post does not deliver by the expected date
- Express Post option may not be offered during certain sales and promotions
RESTRICTIONS TO EXPRESS SHIPPING
Nail polish & polish remover, perfume, pure essential oils, insect repellents, as well as products containing ethanol/alcohol (e.g. hand sanitiser) cannot be sent by air and must go by road transport. Please choose Standard Post for these items. If you pay for Express Post and your order includes these items, your order will be sent by road via Standard Post and we will refund the difference between the Express Shipping fees paid by you and the Standard Shipping fees payable (if any).
SAMPLES
Customers are not entitled to a refund/partial refund of shipping charges where Naturally Safe Cosmetics chooses to send small items (e.g. sample sachets) by way of letter instead of parcel.
MULTIPLE ORDERS
No refund of shipping fees will be payable where multiple separate orders are placed and subsequently combined by us at the time of despatch. By completing each purchase at checkout, the customer agrees to be bound by all of the charges associated with each purchase, including the shipping charges. If you are not happy with the shipping charges quoted at checkout, do not complete the purchase.
Processing & Despatch Times:
We endeavour to send out your orders either the same day they are received or the next business day, depending on the time they are placed and how busy we are. Despatch times may be slightly longer during peak shipping periods like Christmas and Black Friday.
General Shipping Terms & Conditions:
SHIPPING CONFIRMATION
Upon despatch, an email will be sent to you confirming shipment and advising your tracking number. You can track your order on the Australia Post website or by calling Australia Post customer service on +61 13 76 78.
PO BOXES
We can ship to PO Boxes. If you provide both a street address AND a PO Box number for your shipping address, we will ship to the PO Box.
DELAYED PARCELS
If your parcel has not arrived within the expected time frame, you can carry out a tracking search via the Australia Post website. Missing or non-delivered parcels must be reported to us within 21 days of despatch of your order so that an investigation can be commenced with Australia Post.
Naturally Safe Cosmetics cannot provide refunds or replacements for delayed parcels once those items are in the hands of Australia Post - whatever the cause. Unless and until items are officially declared lost by Australia Post, the customer will be required to wait for receipt of their parcel.
Naturally Safe Cosmetics will not be responsible for any parcels delayed, lost or not delivered as a result of customers giving the incorrect shipping address, a failed delivery attempt or parcels unclaimed by the customer after notification to collect from post office
PARCELS RETURNED TO NATURALLY SAFE COSMETICS
Australia Post charges us a fee for each parcel that is returned to us due to non-delivery because of incorrect address or non-collection from the post office. Please ensure you enter your correct delivery address. Please also ensure that you collect your parcel from the post office if you are notified to do so by Australia Post.
Products returned to sender (that's us) will be refunded, minus a deduction for the following:
- any shipping fees we originally paid to send you your parcel if you received free shipping on your purchase; plus
- a "Return to Sender" fee of $9.25; plus
- non-refundable merchant fees paid by us to PayPal, Braintree or Afterpay in relation to the original sale
SHIPPING INSTRUCTIONS INCLUDING AUTHORITY TO LEAVE
Customers may include any relevant shipping instructions in the Order Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. Please be specific as to where the parcel is to be left. If you give an Authority to Leave but do not specify location, our shipping carriers will try to leave the parcel in a safe place, if there is one.
If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker.
Whilst we are happy to pass on your delivery instructions, the ultimate decision regarding delivery instructions and whether or not to leave a parcel lies with the delivery person. Naturally Safe Cosmetics does not guarantee that your shipping instructions will be followed by the delivery person.
Naturally Safe Cosmetics accepts no responsibility for the safety of parcels once they have been left at your premises either with or without an Authority to Leave.