Naturally Safe Cosmetics currently ships to Australia and New Zealand.
Orders will be shipped via Australia Post. Order by 1:00 p.m. (Sydney time) for same day shipping. Orders received after 1:00 p.m. will be dispatched the following day. Orders placed over the weekend or on Public Holidays will be dispatched on the next business day.
* Delivery to remote locations may take longer. More information on delivery times can be found on the Australia Post website here.
** Orders exceeding 3kg when packed will be sent via Standard Post. If your order is over $50 and weighs more than 3kg, we will refund any Express Post charges you have paid. If your order is under $50 and weighs more than 3kg, we will refund the difference between the Express Post charges paid and Standard Post charges payable for all orders below $50.
Due to Australia Post regulations, orders containing nail polish or nail polish remover (excluding Kester Black Water Based Remover) must be sent by road transport and cannot be sent by Express Post. If you have paid for Express Post for these items, they will be sent via Regular Post and the difference between express shipping costs and regular shipping costs will be refunded.
Express Shipping not available during storewide Free Shipping promotions.
*** For more information on locations within the Express Post Network, please click here. Please note, however, that next business day delivery is NOT guaranteed with Express Post eParcel service. We will send your parcel express but cannot refund your postage costs if Australia Post does not deliver the next business day.
Naturally Safe Cosmetics will not be responsible for any parcels lost as a result of customers giving the incorrect shipping address. If such parcels are returned to Naturally Safe Cosmetics, the customer will be responsible for paying the full shipping costs to re-send the parcel to the correct address. This may be more than the original flat-rate shipping costs paid by the customer as Naturally Safe Cosmetics subsidises many of our parcel shipping costs.
Shipping Instructions Including Authority to Leave
You may include any relevant shipping instructions in the Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker. Parcels that have been returned to Naturally Safe Cosmetics undelivered will only be re-sent to the customer at the customer's expense.
Whilst we are happy to pass on your delivery instructions to Australia Post, please note the ultimate decision regarding delivery instructions lies with the delivery person.
Naturally Safe Cosmetics accepts no responsibility for orders that are left at your premises by Australia Post with or without Authority to Leave.
Once your order has been sent, you will receive an email confirming shipment, what we have sent, and the Australia Post tracking number of the shipment. You can then track your order on the Australia Post website or by calling Australia Post customer service on 13 11 18.
Naturally Safe Cosmetics is happy to offer a refund or exchange in the following circumstances only:
We regret that we cannot offer a refund/exchange for change of mind or due to allergic reaction to any product/s.
The procedure to follow if you find an error with your order or are in receipt of a damaged/faulty product is: