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Shipping & Returns

Naturally Safe Cosmetics currently ships to Australia and New Zealand.

Orders will be shipped via Australia Post. Order by 1:00 p.m. (Sydney time) for same day shipping. Orders received after 1:00 p.m. will be dispatched the following day. Orders placed over the weekend or on Public Holidays will be dispatched on the next business day.

Shipping & Handling Costs

Naturally Safe Cosmetics Australian Shipping Info

* Delivery to remote locations may take longer. For more information on delivery times, please visit Australia Post.

** Orders exceeding 3kg when packed will be sent via Standard Post. If your order is over $50 and weighs more than 3kg, we will refund any Express Post charges you have paid. If your order is under $50 and weighs more than 3kg, we will refund the difference between the Express Post charges paid and Standard Post charges payable for all orders below $50.

Note: Nail Polish & Polish Remover - Due to Australia Post regulations, orders containing nail polish or nail polish remover (excluding water based removers) must be sent by road transport and cannot be sent by Express Post. If you have paid for Express Post for these items, they will be sent via Regular Post and the difference between express shipping costs and regular shipping costs will be refunded.

Express Shipping not available during storewide Free Shipping promotions.

*** For more information on locations within the Express Post Network, please visit Australia PostPlease note, however, that next business day delivery is NOT guaranteed with Express Post eParcel service. We will send your parcel express but cannot refund your postage costs if Australia Post does not deliver the next business day.

Naturally Safe Cosmetics New Zealand Shipping Info 

New Zealand Customers

Please ensure that you select the correct country for both your billing & shipping address at the checkout to ensure that you receive the correct shipping quotes. Your order may be subject to cancellation if the wrong country is chosen. 

Shipping Terms & Conditions

Free Shipping Coupons

Any free shipping coupons that may be offered from time to time can only be used for Australian orders.

Free Shipping Items

From time to time, we may offer small items (e.g. certain samples) with automatic free shipping ('free shipping items') provided they are purchased on their own. 'Free shipping items' will be identified in the product description and the free shipping automatically applied at the checkout. Note: this does not apply to all samples - only products indicated on the website. Please also note that the sale price of 'free shipping items' will not be included in the total order value for calculating the free shipping threshold of $50. Free shipping on 'free shipping items' only applies to Australian orders and is not applicable to New Zealand orders. There is no free shipping on any New Zealand orders.

Incorrect Address

Naturally Safe Cosmetics will not be responsible for any parcels lost as a result of customers giving the incorrect shipping address. If such parcels are returned to Naturally Safe Cosmetics, the customer will be responsible for paying the full shipping costs to re-send the parcel to the correct address. This may be more than the original flat-rate shipping costs paid by the customer as Naturally Safe Cosmetics subsidises many of our parcel shipping costs.

Shipping Instructions Including Authority to Leave

You may include any relevant shipping instructions in the Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker. Parcels that have been returned to Naturally Safe Cosmetics undelivered will only be re-sent to the customer at the customer's expense.

Whilst we are happy to pass on your delivery instructions to Australia Post, please note the ultimate decision regarding delivery instructions lies with the delivery person.

Naturally Safe Cosmetics accepts no responsibility for orders that are left at your premises by Australia Post with or without Authority to Leave.

Shipping Confirmation

Once your order has been sent, you will receive an email confirming shipment, what we have sent, and the Australia Post tracking number of the shipment. You can then track your order on the Australia Post website or by calling Australia Post customer service on 13 11 18.

Returns & Exchanges

Naturally Safe Cosmetics is happy to offer a refund or exchange in the following circumstances only:

  • Damaged or faulty items
  • Order errors or omissions on the part of Naturally Safe Cosmetics

We regret that we cannot offer a refund/exchange for change of mind or due to allergic reaction to any product/s.

Returns/Exchanges Procedure

The procedure to follow if you find an error with your order or are in receipt of a damaged/faulty product is:

  1. Contact Naturally Safe Cosmetics by phone or email within 7 days of receipt of your parcel to advise of the problem with your order or product. Contact details can be found on our website.
  2. If Naturally Safe Cosmetics has agreed to accept return of an incorrect or faulty/damaged item, then that item must be returned to us within 7 days of authority being given by us to return the item. If items are not returned within this time-frame, Naturally Safe Cosmetics reserves the right to accept exchange or return at a later date.
  3. Naturally Safe Cosmetics will arrange the return through our Australia Post eParcel system and you will be given instructions on how to proceed with the return. Naturally Safe Cosmetics will bear the cost of the postage for return of incorrect or damaged/faulty items.
  4. Please do not return any item/s without first making prior arrangements with Naturally Safe Cosmetics.
  5. All goods to be exchanged/refunded must be returned in their original state, i.e. unused and in their original packaging.
  6. Naturally Safe Cosmetics accepts no responsibility for damage or loss to items after they have been delivered or left at the customer's delivery address by Australia Post.
  7. Any agreed refunds will be issued in the same form as the original payment.

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